DoubleTree by Hilton London Kingston Upon Thames
1 Skerne Road , Kingston Upon Thames, GB
9(1179)
UrbanSocialBusiness ProfessionalsLeisureUpscale
Lowest Price£ ---
Highest Price£ ---
Kingston comfort: Convenient location, friendly service, modern amenities.
Kingston Upon Thames, Near train station, Shopping district
Helpful staff, Riverside walks, Central location
The DoubleTree by Hilton London Kingston Upon Thames offers a convenient location near transport, shopping, and dining, making it ideal for exploring London and the surrounding area. Guests consistently praise the friendly and helpful staff, particularly at the Hawkers Bar and Brasserie, and appreciate the comfortable, well-appointed rooms.
What is good
Location: Conveniently located near Kingston train station, shops, and restaurants.
Staff: Many guests highlighted the exceptional friendliness and helpfulness of the staff, especially in the restaurant.
Rooms: Comfortable rooms with air conditioning and comfortable beds.
Food: Good breakfast and reasonably priced, quality food at the Hawkers Brasserie.
Amenities: Close proximity to Bentalls Mall, John Lewis and the riverside.
What is not so good
Maintenance: Ongoing exterior construction with scaffolding obstructing views and potential noise.
Service: Inconsistent service experiences, including slow responses and unfulfilled requests.
Cleanliness: Some reports of cleanliness issues, such as dirty laundry in corridors and inadequate bathroom cleaning.
Room Issues: Some rooms experienced issues such as faulty bathroom lights, non-functional safes, and noise from trains.
Value: Some guests felt the experience did not justify the price, citing issues with amenities and service.
Pets are allowed on request, and charges may be applicable.
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