Privacy Policy
At RoomHawk, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
1. Information We CollectWe may collect the following types of information:
- Personal Information: Information you provide directly, such as your name, email address, and booking details.
- Device Information: Details about the device you use to access RoomHawk, including IP address, device type, and operating system.
- Usage Data: Information about how you interact with RoomHawk, such as features used, pages visited, and time spent on the app or site.
- Tracking Data: Data collected using cookies, tracking pixels, and similar technologies.
2. How We Use Your InformationWe use the data we collect to:
- Provide, optimise, and improve RoomHawk’s services.
- Notify you of price drops and other important updates.
- Analyse app performance and user behaviour.
- Personalise your experience and recommendations.
- Ensure security and prevent fraud.
3. Tracking Technologies We UseRoomHawk uses industry-standard tracking tools to enhance functionality, monitor performance, and improve user experience. These include:
- Google Analytics: To track website and app usage and generate insights into user behaviour.
- Firebase Analytics: For real-time data collection and performance monitoring.
- Mixpanel: To understand user interaction and improve features.
- Adjust: To measure and optimise app installs and ad campaign performance.
4. Sharing Your InformationWe do not sell your personal data. However, we may share your information with:
- Service Providers: Trusted third-party vendors who help us operate our services (e.g., payment processors, analytics providers).
- Legal Authorities: When required by law or to protect our rights, users, or operations.
5. Your Privacy Choices
- Cookies: You can manage your cookie preferences in your browser settings.
- Opt-Out: You may opt out of certain analytics and tracking technologies by following the instructions provided by the respective providers (e.g., Google Analytics opt-out tools).
- Data Access and Deletion: Contact us at support@roomhawk.app to request access to or deletion of your personal information.
6. Data SecurityWe take your data security seriously and implement appropriate technical and organisational measures to safeguard your information.
7. Children’s PrivacyRoomHawk is not intended for users under the age of 16. We do not knowingly collect personal data from children.
8. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically for any updates.
9. Contact UsIf you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@roomhawk.app Address: RoomHawk
33 Newman Street
London
W1T 1PY
England
Thank you for trusting RoomHawk. Your privacy matters to us.