The Lensbury Resort
Broom Road, Richmond Upon Thames, GB
7.6(3591)
RusticSocialFamiliesLeisureMidscale
Lowest Price£ 162
Highest Price£ 343
Riverside resort with recreation for the whole family
River Thames, Teddington Lock
Tennis courts, Spa, Swimming pool
The Lensbury Resort offers a picturesque riverside location with extensive recreational facilities, including tennis courts, a spa, and a swimming pool. Guests consistently praise the friendly and helpful staff, as well as the family-friendly atmosphere and beautiful grounds.
What is good
Staff: Consistently friendly and helpful staff across all departments.
Facilities: Extensive recreational facilities including tennis, pool, gym, and spa.
Family-Friendly: Child-friendly amenities such as football goals, play areas, and supervised activities.
Location: Beautiful riverside location with well-maintained grounds.
Value: Well-priced for the level of comfort and amenities offered.
What is not so good
Wear & Tear (Cosmetic): Some rooms and areas are described as dated and in need of refurbishment.
Hygiene (Critical): Multiple reports of cleanliness issues, including hair in the bathroom and stains on sheets.
Room Quality: Inconsistent room quality, with some rooms being small, overlooking car parks, or located in less desirable annexes.
Maintenance: Reports of maintenance issues such as broken shower doors, non-functional lifts, and noisy air conditioning units.
Service: Some guests reported slow service during breakfast.
Pets are not allowed.
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