Hilton London Metropole
225 Edgware Road, London, GB
7.5(3755)
UrbanSocialBusiness ProfessionalsLeisureUpscale
Lowest Price£ 138
Highest Price£ 499
Prime London location with exceptional, personalized Hilton service.
Near Paddington Station, Edgware Road, Central London
Executive Lounge, Helpful concierge, Central location
Hilton London Metropole offers a convenient location near Paddington Station and Edgware Road, making it easy to explore London. Guests consistently praise the exceptional service, particularly highlighting staff members like Hady, Gabriel, and Leoni, who go above and beyond to ensure a memorable stay.
What is good
Service: Exceptional staff mentioned by name in reviews.
Location: Close to public transport and key attractions.
Executive Lounge: Highly praised, especially the service provided by staff.
Room Upgrade: Hilton Honors members often receive complimentary upgrades.
Food: High-quality meals and drinks, especially at the bar.
What is not so good
Room Condition: Some rooms are dated and in need of refurbishment.
Housekeeping: Inconsistent service with missing amenities and poor cleaning.
Maintenance: Issues with broken showers, non-functional air conditioning, and electricity problems.
Deposit Issues: Guests report delays and difficulties in receiving security deposit refunds.
Noise: Some guests experienced noise from the bar, requiring room changes.
Pets are allowed on request, and charges may be applicable. No further pet-related details were mentioned in the reviews.
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