Premier Inn London Richmond

136-138 Lower Mortlake Road,Richmond,London,nan, Richmond, GB

8.4(26)

UrbanFunctionalLeisureFamiliesMidscale

Lowest Price£ 165

Highest Price£ 189

Track Price

Reliable Richmond base with excellent breakfast and service.

Richmond, Near Kew Gardens, Near Twickenham Stadium

Onsite Dining, Premier Plus Rooms, 24/7 Tea/Coffee

The Premier Inn London Richmond offers a reliable and comfortable stay, praised for its excellent location near Richmond, Twickenham, and Kew Gardens, complemented by consistently friendly and helpful staff. Guests frequently highlight the high-quality, well-stocked breakfast and the overall great value for a clean and quiet room.

What is good

Location: Excellent for Richmond, Twickenham, and Kew Gardens, with good transport links.

Staff Service: Consistently praised as friendly, helpful, welcoming, and exceptional, particularly the breakfast and reception teams.

Breakfast Quality: Described as high standard, hot, fresh, well-stocked, with excellent selection and good value.

Room Comfort & Cleanliness: Rooms are generally clean, comfortable, tidy, and quiet from outside noise.

Value: Perceived as great value for the quality offered.

What is not so good

Parking Issues (Critical): Frequent complaints about high, misleading, or confusing parking charges (£23-£25/24hrs), lack of drop-off, private company management, and issues with fines.

Hygiene (Critical): Specific reports of bed bugs, dirty duvet/sheets (with bodily fluids), and persistent stagnant water/drainage smells in rooms.

Maintenance & Room Functionality: Issues with key card malfunctions, random smoke alarms, inconsistent A/C, weak Wi-Fi, and lack of hot water in showers.

Restaurant Service & Policy: Staff refusal to check food ingredients for intolerances due to 'company policy,' and poor table management leading to seating delays.

Customer Service (Specific Incidents): Unhelpful staff in specific situations (e.g., A/C, hot water, parking fines), reservations team cancelling bookings, and a perceived lack of accountability for hotel failures.