The Pelham London - Starhotels Collezione

15 Cromwell Place, London, GB

8.3(653)

OpulentCosyCouplesLeisureBoutique

Lowest Price£ 256

Highest Price£ 388

Track Price

Boutique luxury in the heart of South Kensington.

South Kensington, Near transit, Museum District

Exceptional staff, Prime location

The Pelham London - Starhotels Collezione is a boutique hotel celebrated for its exceptional staff and prime location near South Kensington's attractions and transport links. Guests consistently praise the personalized service, comfortable rooms, and overall value, making it a top choice for a memorable London stay.

What is good

Staff: Guests consistently praise the helpful and attentive staff.

Location: Excellent location near the tube, museums, and restaurants.

Rooms: Comfortable and well-appointed rooms.

Breakfast: High-quality breakfast with excellent service.

Pet Amenities: Luxe dog bed and accessories provided.

What is not so good

Noise: Some rooms experience noise from external renovations or the subway.

Room Issues: Some guests reported small rooms, uncomfortable beds, or outdated bathrooms.

Service Charge: Surprise 'service' charge added to the bill at checkout.

Privacy Breach: One guest reported a staff member entering the room without knocking.

Theft: One guest reported theft of cash and credit card information.

Pets are allowed on request, and charges may be applicable. One guest mentioned the hotel provided a luxe dog bed and accessories and placed them in a ground floor room for easier access outside.