The Franklin London - Starhotels Collezione
24 Egerton Gardens, London, GB
8.3(498)
OpulentBoutiqueCouplesLeisureLuxury
Lowest Price£ ---
Highest Price£ ---
Opulent Kensington boutique hotel with personalized, polished service.
Kensington, Knightsbridge, Near Harrods
Michelin-starred dining, Steam room, Personalized service
The Franklin London is a luxurious boutique hotel celebrated for its opulent interiors, prime location near Knightsbridge and Harrods, and exceptional staff. Guests rave about the personalized service, comfortable rooms, and thoughtful touches that make for a memorable stay.
What is good
Service: Staff are consistently described as warm, helpful, and going above and beyond.
Location: Excellent location in Knightsbridge, close to shopping, restaurants, and attractions.
Rooms: Beautifully decorated rooms with comfortable beds and stylish touches.
Amenities: Guests appreciate extras like welcome notes, turndown service, and heated bathroom floors.
Dining: Breakfast is frequently praised for its quality and presentation.
What is not so good
Billing: Unexpected extra charges on the bill were a recurring issue for guests.
Service: Restaurant service can be slow and inattentive.
Room Size: Some guests found the rooms and bathrooms to be small.
Wear & Tear (Cosmetic): Some guests noted the property is showing its age.
Hygiene (Critical): One guest reported an unclean room.
Pets are allowed, but charges may apply. The hotel provides pet bowls and baskets.
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