The Chapter Hotels - Lancaster Gate
36 Lancaster Gate, Bayswater, London, England, W2 3NP, London, GB
7.6(117)
UrbanSocialLeisureTransit GuestsMidscale
Lowest Price£ ---
Highest Price£ ---
Explore London from this ideally located, friendly hotel
Lancaster Gate, Near Hyde Park, Central London
Helpful staff, Prime location
The Chapter Hotels - Lancaster Gate offers a prime location near Hyde Park and excellent service, particularly highlighting staff attentiveness. Guests appreciate the comfortable rooms and convenient access to London's attractions, making it a solid choice for exploring the city.
What is good
Service: Exceptional service noted, especially from specific staff members.
Location: Excellent location near Hyde Park and public transport.
Rooms: Comfortable and well-equipped rooms, including amenities like coffee machines.
Breakfast: Good quality breakfast buffet.
What is not so good
Hygiene (Critical): Mentions of dirty bedding and uncleaned rooms.
Maintenance: Several reports of broken or poorly maintained items, such as broken air conditioning, defective toilets, and damaged furniture.
Room Access: Difficult room access due to narrow hallways and stairs.
Security: Luggage was broken into, and the hotel took no responsibility.
Cleanliness: Reports of cobwebs, unvacuumed carpets, and rubbish under the bed.
Pets are not allowed.
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