Park Plaza London, Park Royal

628 Western Avenue, London, GB

8.4(8406)

UrbanComfortableBusiness ProfessionalsLeisureUpscale

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Modern comfort and exceptional service in West London

Park Royal, Near transit

Exceptional service, Comfortable rooms

Park Plaza London, Park Royal provides a comfortable and convenient stay with its modern rooms and proximity to the Park Royal tube station. Guests consistently praise the exceptional service, with staff going above and beyond to ensure a memorable experience.

What is good

Service: Staff are consistently praised for being professional, friendly, and helpful.

Location: Conveniently located near the Park Royal tube station, providing easy access to central London.

Amenities: Modern, clean, and well-appointed rooms.

Pet Amenities: Dog-friendly with water/food bowls, beds, and treats provided.

Breakfast: Good selection of breakfast foods.

What is not so good

Parking: Guests found the parking fees expensive.

Hygiene (Critical): One guest reported finding mold in the coffee machine.

Room Issues: Some guests reported issues such as poor ventilation and faulty bathroom design leading to water spillage.

Maintenance: Several guests mentioned issues with room maintenance, including a malfunctioning emergency alarm.

Security: One guest reported that the interconnecting door between rooms was unlocked and staff did not resolve the issue.

Pets are allowed, and charges may be applicable. Guests traveling with dogs report that the hotel goes above and beyond to help, providing water/food bowls and a bed for the room, and even treats at reception.