Novotel London West
1 Shortlands, London, GB
7.4(4912)
UrbanLeisureTransit GuestsMidscale
Lowest Price£ 74
Highest Price£ 97
Convenient London base with friendly service.
Hammersmith, Near Underground Station
Attentive Staff, Buffet Breakfast
Novotel London West offers a convenient location near Hammersmith Apollo and underground stations, making it ideal for exploring London. Guests consistently praise the friendly and efficient staff, as well as the varied and delicious breakfast options.
What is good
Location: Close to Hammersmith Apollo and underground station.
Staff: Many guests highlighted the warm, attentive, and helpful staff.
Breakfast: Good selection of food types available for the buffet breakfast.
Facilities: Modern and well-maintained facilities.
Cleanliness: Rooms are generally clean and tidy.
What is not so good
Hygiene (Critical): Multiple guests reported cleanliness issues, including hair in the bathroom and dirty rooms.
Maintenance: Several guests reported issues such as broken room telephones, non-functional AC, and damaged chargers.
Service: Some guests experienced slow or rude service, particularly at check-in and in the bar.
Deposits: Unexpected security deposit of £50 per night caused confusion and dissatisfaction.
Theft: Multiple reports of cash and personal items stolen from rooms.
Pets are allowed. Charges may be applicable.
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