Natural History Museum Apartments

35 Elvaston Place , London, GB

7.3(16)

UrbanMinimalistFamiliesLeisureAparthotel

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Spacious Kensington apartment near museums with excellent transport links.

Kensington, Near South Kensington Station, Quiet neighborhood

Washing machine & dryer, Full kitchen, Spacious rooms

Enjoy a spacious and clean apartment in a prime Kensington location, ideal for families and close to major attractions. Guests appreciated the convenient amenities like a washing machine and dryer, contributing to a comfortable stay.

What is good

Location: Prime position near tourist attractions, transport, and local amenities.

Cleanliness: Generally noted as clean and tidy.

Space: Ample room, suitable for families or groups.

Amenities: Functional kitchen and in-unit laundry facilities are appreciated.

Staff Interaction: Some guests reported polite and helpful staff during key handover.

What is not so good

Maintenance (Critical): Multiple reports of non-functioning lifts, impacting accessibility, especially for those with mobility issues or heavy luggage.

Maintenance (Critical): Inconsistent heating and hot water supply, with some guests experiencing cold conditions or fluctuating temperatures.

Wear & Tear (Cosmetic): Several reviews mention dated decor, worn carpets, scuffed walls, and unstable furniture.

Hygiene (Critical): Isolated reports of cleanliness oversights, including used towels found in cupboards and dirty shower cubicles.

Service: Some guests experienced delays in key handover and unhelpful customer service when reporting issues.

Pets are not allowed.