MSM Arena Hotel

6 Forty Lane, London, GB

7.1(647)

UrbanSocialTransit GuestsLeisureMidscale

Lowest Price£ 778

Highest Price£ 1022

Track Price

Wembley convenience with friendly service and modern access.

Near Wembley Stadium, Bus stop adjacent, Residential area

Digital Keypad Entry, Remote Light Switches

The MSM Arena Hotel offers a convenient location for Wembley events, praised for its friendly staff and comfortable beds. Guests appreciate the reasonable pricing and modern digital key-pad entry system.

What is good

Staff: Guests consistently praised the friendly, helpful, and welcoming demeanor of the staff.

Location: Highly convenient for attending events at Wembley Stadium and OVO Arena, with good public transport links nearby.

Value: Many found the hotel to be reasonably priced, offering good value for money, especially for event nights.

Comfort: Beds were frequently described as comfortable, and hot water was consistently available.

Technology: The digital key-pad entry system and remote light switches were noted as modern and convenient.

What is not so good

Staff Conduct & Transparency: Multiple guests reported unprofessional, aggressive staff behavior, including alleged discrimination against a service dog and attempts to impose unadvertised fees for late check-in and parking.

Room Condition & Cleanliness: Frequent mentions of wear and tear (damaged walls, loose sockets, unfinished decor), specific hygiene issues (dirty drains, dust, stained sheets, old items found), and small room sizes.

Noise & Soundproofing: Guests reported hearing noise from other rooms, common areas, and outside traffic.

Inconsistent Amenities: Some rooms lacked expected amenities like TVs or AC, and basic items like toilet paper were sometimes missing.

Parking & Check-in Fees: Unclear and variable pricing for parking, and unadvertised late check-in fees, leading to disputes.

The hotel policy states 'Pets allowed.' However, one guest reported a severe incident of alleged discrimination against their service dog, citing staff's lack of understanding of legal protections and attempts to impose additional fees despite prior written confirmation.