Malmaison London
18-21 Charterhouse Square, London, GB
8(1348)
UrbanBoutiqueLeisureBusiness ProfessionalsBoutique
Lowest Price£ 232
Highest Price£ 291
Stylish London stay with exceptional service and location.
Central London, Near Barbican station, Clerkenwell
Exceptional service, Comfortable beds, Quiet location
Malmaison London is a stylish hotel in a prime location, offering comfortable rooms and excellent service. Guests consistently praise the friendly and efficient staff, particularly Victor and Blessing, and the hotel's proximity to public transport and local attractions.
What is good
Location: Conveniently located near public transport and attractions.
Service: Staff are consistently praised for being friendly, helpful, and efficient.
Rooms: Comfortable beds and well-designed rooms.
Food: The Christmas menu and breakfast receive positive feedback.
Pet Amenities: Pet bowls and baskets are provided.
What is not so good
Service: Some guests reported rude or unhelpful reception staff and slow check-in/check-out processes.
Maintenance: Some rooms show signs of wear and tear, such as stained carpets and broken fixtures.
Billing: Several guests reported billing discrepancies, including double charges and difficulties resolving issues.
Room Issues: Some guests reported issues such as broken TVs, non-functioning AC, and poor shower design.
Cleanliness (Critical): Mentions of marks on sheets.
Pets are allowed on request, and charges may be applicable. The hotel provides pet bowls and baskets.
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