Hotel Indigo London - 1 Leicester Square, an IHG Hotel
1 Leicester Square, London, GB
7.7(1241)
UrbanSocialLeisureTransit GuestsUpscale
Lowest Price£ 268
Highest Price£ 306
Prime location, rooftop views, and exceptional guest service.
Leicester Square, West End, Central London
Rooftop Bar, Central Location, Friendly Staff
Hotel Indigo London - 1 Leicester Square offers a prime location in the heart of London's West End, with easy access to theaters and restaurants. Guests consistently praise the exceptional service and the rooftop bar's stunning city views.
What is good
Location: Unbeatable central location in Leicester Square, close to theaters and attractions.
Staff: Exceptional, friendly, and helpful staff consistently praised by guests.
Rooftop Bar: Stunning city views from the rooftop bar and restaurant.
Cleanliness: Rooms are generally clean and well-maintained.
Upgrades: Guests frequently receive complimentary room upgrades.
What is not so good
Maintenance: Several reports of broken or missing amenities in rooms, such as non-functional outlets, broken phones, and faulty air conditioning.
Room Issues: Some rooms lack windows, and some have impractical bathroom designs with limited privacy.
Service Inconsistencies: Reports of rude or disinterested staff, slow service, and unfulfilled requests.
Security Concerns: One review reported an incident of a non-guest entering the hotel and following guests into the lift, raising safety concerns.
Billing Issues: Multiple reports of incorrect charges and difficulties resolving billing discrepancies.
Pets are not allowed.
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