Holiday Inn London West, an IHG Hotel
4 Portal Way, Gypsy Corner/ A40, London, GB
7.9(3219)
UrbanLeisureBusiness ProfessionalsMidscale
Lowest Price£ 72
Highest Price£ 347
Convenient London base with exceptional, attentive customer service.
West London, Near North Acton station
Helpful staff, Cleanliness
Holiday Inn London West offers a convenient location near public transport and is lauded for its exceptional customer service. Guests consistently praise the staff's attentiveness and the hotel's cleanliness.
What is good
Service: Exceptional staff consistently praised for attentiveness and helpfulness.
Location: Conveniently located near North Acton tube station for easy access to central London.
Cleanliness: Many guests highlight the cleanliness of the rooms and hotel.
Facilities: Good breakfast and comfortable common areas.
What is not so good
Maintenance: Some rooms show wear and tear, including scratched furniture and non-functional amenities.
Noise: Guests reported noise issues from road traffic and other guests.
Room Size: Some guests found the rooms, especially those with extra beds, to be small.
Security: Some guests reported feeling unsafe in the surrounding area, with instances of theft and harassment mentioned.
Hygiene (Critical): Some guests reported cleanliness issues in rooms, including hair and odors.
Pets are not allowed.
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