DoubleTree By Hilton London Excel
Excel, 2 Festoon Way, Royal Victoria Dock, London, GB
7.9(4124)
UrbanSocialBusiness ProfessionalsTransit GuestsUpscale
Lowest Price£ 103
Highest Price£ 286
Waterfront comfort with exceptional service near ExCeL London.
Waterfront, Near London Excel, London City Airport
EV charging, Waterfront views, Warm cookies
DoubleTree By Hilton London Excel offers a convenient waterfront location near ExCeL London and London City Airport, with exceptional service frequently mentioned. Guests appreciate the modern, clean rooms and thoughtful touches from the staff, making for a memorable stay.
What is good
Service: Exceptional staff frequently go above and beyond.
Location: Conveniently located near ExCeL London and transportation.
Rooms: Modern and clean, with comfortable beds.
Pet-Friendly: Welcoming to pets with thoughtful amenities.
Upgrades: Guests often receive complimentary room upgrades.
What is not so good
Hygiene (Critical): Some guests reported issues such as vomit in the toilet bowl upon arrival.
Cleanliness: Some guests reported dirty rooms, hair in bathrooms, and stained carpets.
Maintenance: Some guests reported broken shower pipes and non-functional lights.
Service: Inconsistent staff responsiveness and friendliness.
Value: Some guests felt the experience was not worth the price.
Pets are allowed on request, and charges may be applicable. One guest mentioned they plan to return with their 'fur baby'.
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